Refund policy
Frisson8 Returns & Refund Policy Last updated: 07/09/2026
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This policy sets out the returns policy for goods or services purchased through the online store operated by Frisson8 (www.frisson8.co.uk).
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To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
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Some types of goods are exempt from being returned where they are intimate, sanitary, or of a personal tactile nature — we may not be able to accept returns of opened items unless faulty.
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Under the Consumer Contracts Regulations, if you change your mind within 14 days of receiving your order, you are entitled to a full refund of the original purchase price and original postage and packaging charges. You will not be entitled to a refund of the cost you incur in returning the item to us.
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To cancel or return an order, email us at hello@frisson8.co.uk. Items must be returned unused, in original packaging, within 14 days of cancellation notification.
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If the item you purchased was faulty or not as described, you are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Please contact hello@frisson8.co.uk before returning anything — we will do our best to resolve the issue promptly.
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Once your return is received and inspected, we will confirm whether your refund will be processed and credit your original payment method within 14 days.
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If an item was purchased with a discount voucher, we will only refund the amount you actually paid.
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Sale items may not be eligible for a refund if you have changed your mind. If in doubt, please contact us before purchase.
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If you haven't received a refund after we've confirmed it, please check your bank account first, then contact your bank — some take several days to process credits.